North Flight Aero Med - A service of Munson Healthcare and Spectrum Health
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Contact North Flight Aero Med

For non-emergency needs, contact the Flight Communications Center at 1.800.862.0921 or email us using the contact form on the right. We will respond within 48 hours.


The billing office can be reached at 1.800.858.7141, ext. 1


Requesting Air Transport

If you are an individual experiencing an emergency, please call 911.

Health care providers and emergency first responders may activate the North Flight Aero Med team and use the power of the sky to transport patients quickly and safely.

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    Requesting Air Transport

    To request air transport call 1.800.862.0921

    North Flight Aero Med, operated by Spectrum Health Hospitals, can be activated by any medical authority, including 911 dispatch centers, hospitals, physicians, nurses, police or fire departments, EMS providers, marine safety officers, and park service personnel.

    Use air transport if your patient meets one or more of the following:

    • Meets ACEP/NAEMSP criteria
    • Requires air or critical care (physician discretion)
    • Requires an RN during transport
    • Requires two skilled care providers
    • Would benefit from decreased out-of-hospital time
    • Ground transport time is more than 30 to 60 minutes (per Medicare)
    • Needs time urgent interventions

    If you are an individual experiencing an emergency, please call 911.